Privacy Policy

1. Introduction

Synaptica operates at 12/6 Chao Fa West Road, Wichit, Mueang Phuket, Phuket 83000, Thailand. We are the data controller for all personal data collected through this website and our learning programmes. This policy applies to information collected from website visitors, enquirers, and enrolled students.

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, and optionally phone number and message content.
• Programme enrolment: name, email, payment information (processed by a third-party payment provider), and correspondence related to your course.
• Website usage: anonymised analytics data (page visits, browser type, approximate location) if you have accepted analytics cookies.
• Communications: email content when you correspond with us regarding enrolment or support.

3. Legal Basis for Processing

• Consent: when you submit the contact form or accept optional cookies.
• Contractual necessity: when you enrol in a programme, processing your data is required to deliver the service.
• Legitimate interests: for internal analytics to improve the quality of our courses, where those interests are not overridden by your rights.

4. How We Use Your Data

• Responding to enquiries and enrolment requests
• Delivering course materials, mentor sessions, and programme communications
• Processing payments through our payment provider
• Sending programme-related updates (you can opt out at any time)
• Improving course content through anonymised aggregate feedback
• Complying with applicable Thai legal requirements

5. Data Retention

Contact form data is retained for up to 12 months unless you enquire about enrolment, in which case it forms part of your student record. Student records are retained for 3 years following programme completion. Analytics data is aggregated and anonymised; individual records are not retained beyond 13 months.

6. Data Sharing

We do not sell or rent your personal data. We share data only in the following circumstances:

• Payment processing: card payment data is handled directly by our payment provider and not stored on our servers.
• Course delivery tools: the platforms used to host course content may process data as sub-processors under appropriate data processing agreements.
• Legal obligations: where required by Thai law or a lawful government request.

7. Data Protection Measures

• Personal data is stored on encrypted servers with restricted access controls.
• Staff access to student records is limited to those directly involved in programme delivery.
• We maintain a data breach response procedure. In the event of a breach affecting your data, we will notify you in accordance with PDPA requirements.
• Passwords and authentication credentials are never stored in plain text.

8. Cookies

We use essential cookies for website functionality and optional analytics and preference cookies with your consent. Full details are in our Cookie Policy.

9. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act B.E. 2562 (2019), you have the following rights:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your data where there is no overriding legal basis for retention.
• Right to data portability: request your data in a machine-readable format.
• Right to object: object to processing based on legitimate interests.
• Right to withdraw consent: withdraw consent for optional processing at any time without affecting prior processing.
• Right to lodge a complaint: contact the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

10. Third-Party Links

This website may contain links to external resources. We are not responsible for the privacy practices of those sites. We encourage you to review their policies independently.

11. Children's Privacy

Our programmes are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we hold data about someone under 18, please contact us at [email protected] so we can remove it.

12. Policy Updates

We may update this policy periodically. The "Last Updated" date at the top reflects the most recent revision. Continued use of this website after an update constitutes acceptance of the revised policy. For material changes, we will notify enrolled students by email.

13. Contact

For any privacy-related enquiries: